Do you have a customer Rewards program?

We sure do! Our customers, and their experiences with the world of Fillory Yarn, are very important to us. That’s why we believe you should be rewarded for joining us on our journey of fun, creativity and support. There’s only one requirement. You must create an online account using your email and a password. It’s that easy.

 

How do I get a Reward account?

It’s easy. Either create an online account or we can help you create an account when you make an in-store purchase. To create an online account, it’s as easy as one, two, three.

  1. Click the orange Fillory Rewards icon in the lower left of your screen.
  2. Click ‘Join now’.
  3. Enter your name, email, password and click ‘Register’. (This is the same ‘Create Account’ screen you are taken to if you ‘Register’ through the account profile icon.)

Congratulations! You have now registered for a FilloryYarn.com account and are a Fillory Rewards member.

 

How can I earn Reward points?

The Fillory Rewards program offers many different fun ways to earn points!

  • Sign up (200 points) – All you have to do is create an online account. It’s so simple! Just enter your email and password to start earning reward points. We are so happy you joined the world of Fillory Yarn that we will start you off with 200 points!
  • Purchases (1 point for every $1 spent) – Just by buying the products you love, you earn reward points. For every $1 you spend, you will receive 1 point. (Does not apply to sales tax and shipping costs.)
  • Birthday (50 points) – Everyone has one. You deserve a gift on your special day! Just tell us your birthday and you will get 50 points each year.
  • Refer a Friend ($10 off coupon) – We sincerely hope that your experience with Fillory Yarn is so enjoyable that you will want to tell all your friends about it. If you do, and your friend places an order, you will both receive a $10 off coupon.
  • Facebook Like (50 points) – You like us! You really like us!! And we really like you!!! That’s why you will get 50 reward points when you like Fillory Yarn on Facebook.
  • Instagram Follow (50 points) – Want to see all the fun and creative stuff going on in the world of Fillory Yarn? Then follow Fillory Yarn on Instagram and you will get 50 reward points.

 

How can I view my reward points balance?

It’s easy to check your points balance. To do so, simply log in to your account. You points balance will be displayed under your accounts details or click the rewards program launcher.

Note: in order to earn points, you must be signed up with a store account using an email and password (thereby making you a Program Member).

 

How can I see what rewards I have earned & redeemed?

You can easily see which rewards you have earned and redeemed through the Fillory Rewards program by signing into your store account and clicking on the Rewards program launcher.

Once the Panel has loaded, you can click on Your rewards.

The Your rewards card will show you a complete list of the rewards you have earned and redeemed through the Fillory Rewards program.

 

How do I get rewarded on my birthday?

It is easy to get rewarded on your birthday if you have created an account. Simply sign into your account, select Ways to Earn, scroll down to Celebrate a birthday, select Save date, then enter your birthdate.

Your birthday points will be rewarded once a year on your birthday. Points are NOT issued when you enter your birthday. If you first save your birthday date within 30 days of your upcoming birthday, you will NOT be rewarded until the following year. Please feel free to contact us and we will be happy to make sure you get rewarded.

Note: you cannot earn a birthday reward without an active account.

 

Do I only earn reward points for online purchases?

No. With our new Fillory Rewards program, you will earn points for every dollar you spend both In-Store and Online. The one caveat is that you must provide your email at the POS or when signing into your online account. By having an online account, you will be able track your points and rewards.

 

Do my reward points expire?

If you earn or redeem points within 1 year none of your points will expire. After 1 year of account inactivity points will begin to expire on a daily rolling basis. We really don’t want this to happen, so we will remind you 30 days prior to any expiration.

 

I made a purchase without creating an account. Do I still earn points that can be redeemed?

You will not earn points for purchases until you create an account using an email and password (thereby making you a Program Member). If you choose to create an account after you have made Guest purchases, please feel free to contact us and we will do our best to see you receive points for any purchases you made within the prior 6 months.

 

What happened to the reward points I earned with Green Planet Yarn?

If your Green Planet Yarn reward points were associated with an email address, we did our very best to transfer your points to the Fillory Yarn reward program. Prior to transferring your points, we factored them up to account for the new reward level. Every Green Planet Yarn point was factored by 2.5.

If you had earned a $20 GPY coupon you have until August 31st to claim it. If you would like to use it online, please contact us and we will be happy to assist you.

 

What other terms and conditions for rewards should I know about?

-Rewards are not transferable to other customer accounts. Rewards from multiple accounts cannot be combined. Of course, if your email changes, just login to your account, update the email address and everything will now be associated with your new account.
-You cannot redeem your rewards for cash. The rewards are only available to be used as account credits during new orders.
-Rewards cannot be applied to previously existing orders. You can only use your rewards on new orders placed after the reward is earned.
-We reserve the right to update and/or end this reward program at any time. If we need to end the program, rewards already created are still valid for 30 days.